bji9 Privacy Policy

Introduction and Scope

This Privacy Policy ("Policy") describes how bji9 ("the Platform", "we", "us", "our") collects, processes, stores, and protects the personal information of individuals ("you", "your", "the Player") who access, register with, or otherwise interact with the bji9 website and associated services at bji9.io.

This Policy applies to all personal data collected through the bji9 platform, including data gathered during account registration, identity verification, deposits and withdrawals, customer support interactions, and general platform usage. It applies to all players accessing bji9 from Bangladesh, including those located in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all other locations throughout the country.

By registering an account with bji9 or by continuing to use the platform after this Policy has been published or updated, you acknowledge that you have read and understood this Policy and consent to the data practices described herein. If you do not agree to this Policy, you must discontinue use of the platform and may request account closure via the support team.

Information We Collect

bji9 collects personal data from players through several channels. The categories of information we collect and the circumstances under which they are collected are set out below.

We do not knowingly collect sensitive personal data such as health information, racial or ethnic origin, religious beliefs, or political opinions. Where a player voluntarily discloses such information in a support interaction, it will be handled with the highest level of confidentiality and will not be used for any purpose beyond resolving the specific support matter.

How We Use Your Information

bji9 uses the personal data we collect for the following specific purposes:

• Account Administration: To create and manage your player account, verify your identity, process your login credentials, and maintain the accuracy of your account records.
• Transaction Processing: To facilitate your deposits and withdrawal requests via bKash, Nagad, Rocket, Upay, and bank transfers, and to maintain an auditable record of your financial activity on the platform.
• Regulatory Compliance and KYC: To meet our obligations with respect to Know Your Customer (KYC) requirements, anti-money laundering (AML) obligations, and age verification. This may involve sharing identity documents with authorised third-party verification providers.
• Platform Security: To detect and prevent fraud, unauthorised account access, collusion, bonus abuse, and other prohibited activities. Technical data and usage data are analysed to identify anomalous patterns that may indicate a security threat.
• Customer Support: To respond to your queries, resolve disputes, process complaints, and maintain a record of support interactions for quality assurance and audit purposes.
• Responsible Gaming: To monitor your gaming activity for signs of problem gambling behaviour and to administer any responsible gaming tools you have activated on your account, such as deposit limits, session limits, or self-exclusion.
• Marketing Communications: Where you have given explicit consent, to send you information about bji9 promotions, bonuses, seasonal offers, and new game releases. You may withdraw this consent at any time.
• Platform Improvement: To analyse aggregated, anonymised usage data for the purpose of improving platform performance, user experience, and the range of games and markets we offer.

Legal Basis for Processing

bji9 processes your personal data on the following legal grounds, depending on the nature of the processing activity:

• Contractual Necessity: Processing your identity data, contact data, and financial data is necessary for bji9 to perform its contractual obligations to you as a registered player. Without this processing, we cannot operate your account, process transactions, or deliver the services described in the Terms & Conditions.
• Legal Obligation: Certain processing activities — including identity verification, age verification, and the retention of financial transaction records — are required to comply with applicable legal and regulatory obligations, including anti-money laundering obligations.
• Legitimate Interests: Processing of technical data and usage data for platform security, fraud prevention, and service improvement is conducted on the basis of the legitimate interests of bji9 and its players in maintaining a safe, fair, and reliable betting platform.
• Consent: Where processing is based on your consent — specifically the sending of promotional and marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

Data Sharing and Third Parties

bji9 does not sell, rent, or trade your personal data. We share personal data only with the categories of third-party service providers listed below, and only to the extent necessary for them to perform their contracted services on our behalf:

• Payment Processors: bKash, Nagad, Rocket, Upay, City Bank, BRAC Bank, Dutch-Bangla Bank, and other payment partners receive only the transaction reference data required to process your deposits and withdrawals.
• Identity Verification Providers: Third-party KYC partners receive identity documents and verification data solely for the purpose of confirming your age and identity in compliance with our verification obligations.
• Technology and Infrastructure Providers: Server hosting, content delivery, and platform monitoring services may have access to technical data as part of their infrastructure function. All such providers are bound by data processing agreements that restrict the use of any data they access.
• Game Software Providers: Providers such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session data required to deliver their game software within the bji9 platform. No personally identifiable player data is shared with game providers beyond what is technically necessary.
• Legal and Regulatory Authorities: bji9 may be required to disclose personal data to law enforcement agencies, courts, or regulatory bodies where required by applicable law or in response to a valid legal order.

Cookies and Tracking Technologies

bji9 uses cookies and similar tracking technologies to support the operation of the platform, remember your session preferences, and analyse aggregate usage patterns. The categories of cookies used on the bji9 platform are described below.

• Strictly Necessary Cookies: These cookies are essential for the platform to function. They maintain your login session, remember your account preferences, and ensure that the platform operates as expected. These cookies cannot be disabled without preventing core platform functionality from working.
• Performance and Analytics Cookies: These cookies collect anonymised data about how players use the platform — which pages are visited most frequently, where users navigate from, and how long sessions last. This data is used to improve the platform and is not linked to individual player identities.
• Functional Cookies: These cookies remember your language or display preferences and personalise certain aspects of your platform experience. They are not used for advertising purposes.

You can manage cookie preferences through your browser settings at any time. Disabling non-essential cookies will not affect your ability to use the bji9 platform, though some personalisation features may be reduced. Disabling strictly necessary cookies may prevent you from logging in or maintaining an active session.

Data Retention

bji9 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following retention guidelines:

• Active Accounts: Personal data associated with an active player account is retained for the lifetime of the account plus a minimum of five years following account closure, to meet legal and audit obligations.
• Transaction Records: Financial transaction data is retained for a minimum of seven years from the date of each transaction to comply with anti-money laundering record-keeping obligations.
• KYC and Identity Documents: Identity verification documents are retained for a minimum of five years following account closure or the completion of the last relevant transaction, whichever is later.
• Support Records: Customer support transcripts and complaint records are retained for a minimum of three years from the date of each interaction.
• Marketing Data: Where consent to marketing communications has been withdrawn, marketing preference records are retained for a period of one year to provide an audit trail of the consent withdrawal.

When retention periods expire, personal data is securely deleted or anonymised in accordance with our internal data lifecycle management procedures. Anonymised data may be retained indefinitely for aggregate statistical analysis.

Data Security

bji9 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the bji9 platform.
• Encryption at rest for sensitive personal data stored on bji9 servers, including identity documents and financial reference data.
• Role-based access controls ensuring that only authorised bji9 personnel can access personal data, and only to the extent required for their specific operational responsibilities.
• Regular security audits and vulnerability assessments of platform infrastructure and third-party integrations.
• Intrusion detection and monitoring systems that log and alert on anomalous access patterns in real time.
• Staff training on data protection obligations and secure data handling procedures.

Despite our best efforts, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, bji9 will notify affected players as promptly as practicable and will take immediate steps to contain and remediate the breach.

Your Rights

As a player whose personal data is processed by bji9, you hold the following rights with respect to your personal data:

• Right of Access: You may request a copy of the personal data bji9 holds about you at any time. We will respond to such requests within a reasonable timeframe, typically within 30 days of receipt.
• Right to Rectification: If you believe that any personal data we hold is inaccurate or incomplete, you have the right to request that it be corrected. Minor corrections can often be made directly within your account profile settings.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you have withdrawn consent and no other legal basis for processing applies. This right is subject to our legal retention obligations, which may require us to retain certain data for a defined period regardless of a deletion request.
• Right to Restrict Processing: In certain circumstances, you may request that we restrict the processing of your personal data — for example, while the accuracy of the data is being contested, or while an objection to processing is being considered.
• Right to Object: Where processing is based on legitimate interests, you have the right to object. bji9 will assess whether its legitimate interests in the processing override your rights and interests and will respond accordingly.
• Right to Withdraw Consent: Where processing is based on your consent (specifically, marketing communications), you have the right to withdraw that consent at any time without penalty and without affecting any prior processing.

To exercise any of these rights, please contact the bji9 support team via the 24/7 live chat function available on the platform, or reference our support contact — [email protected] — which is provided as plain text for informational purposes only and is not a clickable link. We will verify your identity before processing any data rights request to ensure that personal data is not disclosed to unauthorised parties.

Children and Minors

bji9 is an adults-only platform with a strict minimum age requirement of 21 years. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been submitted by or on behalf of an individual who is under 21 years of age, we will immediately close the relevant account, delete the associated personal data to the extent permitted by our legal retention obligations, and take appropriate steps to prevent further access.

Parents and guardians who believe that a minor may have registered with bji9 or accessed the platform are encouraged to contact our support team via live chat immediately so that the matter can be investigated and resolved promptly. bji9 takes underage gambling extremely seriously and will cooperate fully with any investigation into potential underage access.

Changes to This Policy

bji9 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable legal requirements, or the range of services we offer. When material changes are made, we will update the effective date displayed at the top of this document and, where practicable, notify registered players via their registered email address or an in-platform notification.

Your continued use of the bji9 platform following the publication of an updated Privacy Policy constitutes your acceptance of the updated data practices described in that version. If you do not agree with any changes to this Policy, you should discontinue use of the platform and may request account closure by contacting the support team.

The most current version of this Privacy Policy is always available at bji9.io/privacy-policy. Players are encouraged to review this Policy periodically to remain informed about how their personal data is being handled.

Contact and Data Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which bji9 handles your personal data, please contact the bji9 support team through any of the following channels:

• Live Chat: Available 24/7 directly on the bji9 platform. This is the fastest way to reach our support team for data-related enquiries.
• Support Email (plain text reference only): [email protected] — this address is provided for reference purposes as plain text and is not a clickable link.

When submitting a data rights request or a privacy-related enquiry, please include your registered account username and a description of your request so that our team can verify your identity and respond as efficiently as possible. We aim to acknowledge all privacy-related enquiries within two business days and to provide a substantive response within 30 calendar days.